Who we are
Arrow Fleet is a private hire car service, licensed by the Public Carriage Office, specialising in airport transfers to or from all London airports. Our airport coverage includes London Heathrow Airport, London Gatwick Airport, London Stansted Airport, London Luton Airport, and London City Airport. We also have extensive experience in transfers from and to Southampton, Harwich, Portsmouth and Dover cruise ports.
What we offer
Our aim is to make your bookings as simple as possible, whether you have booked online or over the phone we aim to give confirmation of booking instantly at the time of the booking. Bookings can be made online from anywhere in the world or by phone. Whether traveling on business or pleasure we trust that we will be able to provide the right service for you, taking you to your destination in comfort and style.
Our drivers are smartly dressed and have undergone intensive training to treat customers in a professional manner. All flights will be monitored by the assigned driver and if there are any delays on the flight, there will be no extra charge.
We usually send the driver into the terminal 20 minutes after actual landing time for European flights and 30 minutes after for intercontinental flights, unless you specify otherwise. This is to allow you time to clear customs/passport control and for collecting luggage. The driver then stands inside at the Airport Information desk in the Arrivals terminal with a name board. Thereafter we allow you an additional 30 more minutes waiting time for free.
Any diversion on the journey must be specified in the comment box while making the booking and we will reconfirm the price for the journey including your diversion as soon as possible. Or send us an e-mail for a quote before booking the car online.
There is an additional charge £5 extra for a baby seat. You may advise us on the age of the baby when making a booking in the comment box so we can provide the right size. We offer seats for children up to 4 years old.
Car Park fee
When travelling from the airport we include the car parking fee in the price.
Checking your flight
When you book we will take your flight number and scheduled arrival time so that we are able to monitor your flight for any delays.